Terms and Conditions

Welcome to Digi Global Pratama. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before using our website.

1. Introduction

These Terms and Conditions govern your use of our website located at https://digiglobalpratama.com and the services provided by Digi Global Pratama. By accessing and using our site, you accept these terms in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

2. Eligibility

By using our website, you represent that you are at least 18 years old or are accessing the website under the supervision of a parent or guardian. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.

3. User Account

1. Account Registration
   1. In order to utilize the full features of the website www.digiglobalpratama.com, you must register and create a user account.
   2. You must provide accurate, complete, and up-to-date information during the registration process.
   3. You are responsible for maintaining the confidentiality of your account information and must not grant access to your account to any third parties.
   4. You agree to provide truthful and non-misleading data during the registration process.
2. Account Responsibilities
   1. Maintain the confidentiality of your username and password.
   2. Immediately notify us if you suspect any unauthorized access or use of your account.
   3. Be responsible for any actions taken under your account.
3. Account Usage
   1. Your account is for personal use only and must not be used for commercial purposes.
   2. You must not engage in any illegal activity or violate any terms and conditions while using the website.

4. Products and Services

1. Product/Service Availability
   All products and services listed on www.digiglobalpratama.com are subject to availability. We reserve the right to discontinue any product or service at any time without prior notice. We strive to keep the information on our website up to date, but availability may vary.

2. Product/Service Information
   We aim to provide accurate descriptions, features, and pricing for all products and services. However, errors may occur. In case of any discrepancies, we will do our best to correct them. Please note that product images are for illustration purposes and may differ slightly from the actual product.

3. Service Customization
   Some of our digital services, including mobile apps and e-commerce platforms, may offer customization options. Any such customizations are to be clearly outlined during the ordering process, and additional charges may apply depending on the scope of customization.

4. Development Updates
   For digital services, we will provide regular updates regarding the progress of your project. These updates will include information on new features, development stages, and any delays. While we strive to meet deadlines, timelines may shift due to unforeseen circumstances.

5. Ordering

1. Product/Service Search and Selection
   1. Explore our website to find the products or services you need.
   2. Use the search, filter, or category tools to assist in selecting the desired product or service.
2. Product/Service Information
   1. Carefully review the product or service descriptions, features, and prices before placing your order.
   2. Make sure to understand the terms, policies, and conditions applicable to each product or service.
3. Placing an Order
   1. After selecting the desired product or service, follow the provided steps to complete the ordering process.
   2. Fill in the required information, including accurate shipping address and contact details.
4. Order Confirmation
   1. After placing your order, you will receive an order confirmation via email or on the website's confirmation page.
   2. Review your order and contact customer service if there are any discrepancies.
5. Payment
   1. Complete your payment according to the instructions provided during the order process.
   2. Accepted payment methods and payment deadlines will be explained.
6. Payment Confirmation & Development Updates
   1. After making the payment for the product or service, we will send a payment confirmation to the provided email address.
   2. During the development process, we will periodically send updates via email, including the latest progress related to the ordered product or service.
   3. Development updates may include information about advancements, new features, or improvements made to the ordered product or service.
   4. We will try our best to provide accurate and timely development updates via email. However, we cannot be held responsible for any delays or failures in email delivery that are beyond our control.
7. Contact and Communication
   1. Check your email regularly for updates.
   2. If you do not receive updates within a reasonable time after payment, contact our customer service team.
8. Changes and Cancellations
   1. If you wish to change or cancel an order after payment, contact customer service immediately.
   2. We will attempt to accommodate your request but cannot guarantee changes or cancellations once the development process begins.

6. Transaction Currency

All transactions on Digi Global Pratama are processed in Indonesian Rupiah (IDR). Prices displayed on the website are typically listed in both IDR and USD, unless otherwise noted.

• Currency Conversion: If your payment provider uses a different currency, they may apply their own exchange rates and fees for currency conversion. Any additional fees related to currency exchange or international payment processing are the responsibility of the customer.

• Liability: Digi Global Pratama is not liable for any discrepancies in currency conversion rates or additional fees imposed by your payment provider. We recommend reviewing the terms and conditions of your payment provider for details on currency exchange policies and fees before completing a transaction.

7. Refund and Return Policy

1. Refunds
   1. Refunds will only be considered under specific conditions, such as service provider errors that prevent the delivery of paid services. Refund requests must be made within a reasonable timeframe after the completion of the project.
2. Return Conditions
   1. Refund requests must be made within a reasonable time frame after project or development completion and must meet the criteria established by the refund policy.
   2. You must contact the customer service team to initiate a refund request and provide complete details regarding the reason for the refund.
3. Refund Decisions
   1. Refunds will be approved at the service provider’s discretion based on the applicable refund policy.
   2. Approved refunds will be processed using the original payment method.

8. Shipping Policy

1. Shipping Process
   1. For digital development services, the delivery process will be explained during the ordering process, including estimated timeframes and communication methods.
2. Delivery Time
   1. Delivery times are estimates and may vary. The service provider will attempt to meet promised delivery times but cannot guarantee punctuality in all cases.
3. Development Updates
   1. You will receive updates about the progress of the development process via email. Ensure you monitor these communications for any changes or important updates.

9. Visitor Data Management Policy

1. Visitor Data Collection
   1. We may collect certain data from visitors to https://digiglobalpratama.com, such as IP addresses, device types, geographic locations, and other analytics for understanding website usage.
2. Visitor Data Privacy
   1. We respect your privacy and are committed to protecting personal data. We will not share your data with third parties without your consent, except where required by law.
   2. All visitor data will be processed in accordance with applicable laws.

10. Intellectual Property Rights

1. All content on our website, including text, images, and software, is the property of Digi Global Pratama and is protected by copyright laws. You may not reproduce or redistribute any content without prior permission.

11. Privacy Policy

1. Your use of our website is governed by our Privacy Policy, available here. Please review this policy to understand how we collect, use, and share your personal data.

12. Limitation of Liability

1. Digi Global Pratama is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services, even if we have been advised of the possibility of such damages.

13. Indemnification

1. You agree to indemnify and hold Digi Global Pratama harmless from any claims or liabilities arising from your use of our website or services.

14. Modifications to Terms

1. We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our site constitutes your acceptance of the revised terms.

16. Contact Information

For any questions regarding these Terms and Conditions, contact us at:
Address: CHR OFFICE, GEDUNG GRAND SLIPI TOWER LT 9 UNIT O, Jl. Letjen S. Parman No.KAV 22-24, RT.1/RW.4, Palmerah, Kec. Palmerah, KOTA ADM. JAKARTA BARAT, Daerah Khusus Ibukota Jakarta 11480