Privacy Policy

Introduction

Welcome to www.digiglobalpratama.com, this Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our Website. By accessing or using our Website, you agree to this Privacy Policy.

1. Customer Data Privacy Policy
   1. Personal Information: We may collect personal information such as your name, email address, phone number, and payment details when you interact with our Website.
   2. Usage Data: We may collect information on how the Website is accessed and used. This data may include your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
2. Data Collection
   1. Direct Information: Information you provide when registering an account, placing an order, or contacting our customer service.
   2. Cookies and Tracking Technology: We may use cookies and other tracking technologies to enhance your experience on our website and to track visitor behavior for analytics purposes.
3. Use of Data
   1. Processing and Fulfilling Orders: To ensure that your orders are processed, shipped, and delivered in a timely manner.
   2. Managing Customer Accounts: To maintain and manage your account, including your order history and preferences.
   3. Providing Product Updates and Promotional Materials: To keep you informed about new products, services, and special offers, but only if you have opted in to receive such communications.
   4. Improving Our Website and Services: To analyze usage patterns and improve the functionality and user experience of our website and services.
   5. Addressing Customer Inquiries and Support Requests: To respond to your questions, concerns, and requests for assistance.
4. Secure Socket Layer (SSL)

   1. Purpose of SSL: To ensure the security of your personal information, Digi Global Pratama employs Secure Socket Layer (SSL) encryption across all areas of the website where sensitive information is transmitted. SSL is a standard security technology that establishes an encrypted link between your web browser and our server.

   2. Data Encryption: SSL encrypts data before it is sent over the internet. This encryption process transforms the data into a code that is nearly impossible for unauthorized parties to decipher, making it significantly more secure and less vulnerable to interception.

   3. Protection Scope: SSL protects various types of sensitive information, including personal details, payment information, and any other data you provide during your interactions with our website. This ensures that your information remains confidential throughout the transmission process.

   4. Identification of Secure Connection: You can identify when your connection is secured by SSL by looking for a padlock icon in the address bar of your web browser. Additionally, the URL will begin with "https://" instead of "http://," indicating that the data being transmitted is protected.

   5. Limitations of SSL: While SSL provides a robust layer of security, it is important to understand that no online security measure is entirely foolproof. Digi Global Pratama continually assesses and updates its security protocols to mitigate potential risks, but users should also take precautions, such as ensuring their own devices and browsers are secure and up to date.

5. Third-Party Services
   1. We may share your personal information with third-party service providers (e.g., payment processors, shipping services) to complete transactions.
   2. These third parties are bound to protect your information in compliance with applicable privacy laws and regulations.
6. Data Retention
   1. Your personal information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted.
7. Access and Control Over Data
   1. You have the right to access, correct, or delete your personal information at any time. If you wish to update or remove your data, please contact us at [Insert Contact Email]. Upon receiving your request, we will take the necessary steps to accommodate your needs in accordance with applicable laws and regulations.
   2. We encourage you to keep your information up to date to ensure that we can provide you with the best possible service. If you have any questions or concerns regarding your personal data or our data practices, please do not hesitate to reach out to us.
8. Visitor Data Management
   1. Non-Personal Data
      1. IP Addresses: Helps us understand the geographic distribution of our users.
      2. Browser Type: Information about the browser you use allows us to optimize our website for various platforms.
      3. Device Information: Details about the device used to access our website help us ensure compatibility and improve performance.
      4. Geographical Location: Understanding where our visitors are located enables us to tailor content and services more effectively.
   2. Personal Data
      1. Contact Information: Including your name, email address, and phone number when you register for an account or contact us.
      2. Account Information: Information you provide when creating or managing your user account.
9. Children’s Privacy
   1. Collection of Information : Digi Global Pratama is committed to protecting the privacy of children. Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children in this age group. This includes names, addresses, email addresses, phone numbers, or any other information that could identify a child.
   2. Parental Consent : If we discover that we have collected personal information from a child under the age of 13 without obtaining parental consent, we will take immediate steps to delete that information. We encourage parents to supervise their children’s online activities and to contact us if they suspect that their child has provided us with personal information.
   3. Use of Information : In the event that we inadvertently collect personal information from a child, it will only be used to provide the services requested. Such information will not be shared with third parties without parental consent, except as required by law.
   4. Parental Rights : Parents or guardians have the right to request access to their child’s personal information, correct any inaccuracies, or request the deletion of their child’s personal information. To exercise these rights, please contact us at [Insert Contact Email].
   5. Policy Updates : We will periodically review our policies and practices regarding children’s privacy to ensure compliance with applicable laws and best practices. Any changes to this policy will be communicated on our website.
10. Compliance with Laws
    1. We comply with all applicable privacy laws and regulations, including Indonesia’s Personal Data Protection Law (UU PDP).
    2. Any legal requests for data will be handled in accordance with these regulations.
11. Changes to the Privacy Policy
    1. We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.
12. Prohibited Content on the Website
    1. At Digi Global Pratama, we are committed to maintaining a safe and respectful online environment. The following types of content are strictly prohibited on our website:
       1. Child Pornography: Any form of child pornography or content that exploits or abuses children is strictly forbidden. We do not tolerate any material that depicts minors in sexual situations or suggests sexual exploitation.
       2. Illegal Substances: The promotion, sale, or distribution of illegal drugs, narcotics, or other controlled substances is prohibited. This includes any related materials that encourage or facilitate drug use.
       3. Tobacco and Related Products: Content related to the sale or promotion of tobacco products, including cigarettes, cigars, e-cigarettes, and any other tobacco-related items, is not allowed.
       4. Gambling: Any content promoting or facilitating gambling, betting, or gaming activities that are not in compliance with applicable laws is strictly prohibited. This includes online gambling platforms and related advertising.
       5. Intellectual Property Infringement: The sale, distribution, or promotion of products that violate intellectual property rights, including trademarks, copyrights, and patents, is not permitted. This includes counterfeit goods and pirated software.
       6. Violence and Hate Speech: Content that incites violence, promotes hate speech, or advocates for harm against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, or any other characteristic is strictly prohibited.
       7. Obscene Content: Any material that is obscene, vulgar, or otherwise offensive and not suitable for a general audience is not allowed on our website.
       8. Harassment and Bullying: We do not tolerate any form of harassment, bullying, or intimidation towards individuals or groups. This includes threats of violence, abusive language, and any actions that create a hostile environment.
       9. Spam and Malicious Content: Content that constitutes spam, including unsolicited promotional materials or messages, is prohibited. Additionally, any malicious content intended to harm or disrupt the website or its users, such as viruses, malware, or phishing schemes, is not allowed.
       10. Misinformation: The dissemination of false or misleading information, including fraudulent claims or deceptive practices, is strictly prohibited.

    2. At Digi Global Pratama, we are committed to maintaining a safe and respectful online environment. To achieve this, we have established guidelines regarding prohibited content on our website. The following types of content are strictly prohibited:

       1. Hate Speech: Any content that promotes, incites, or expresses hatred or violence against individuals or groups based on attributes such as race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other characteristic.

       2. Harassment and Bullying: Content that harasses, intimidates, or bullies others, including threats, aggressive language, and personal attacks, is not tolerated.

       3. Child Exploitation: Any material that depicts, promotes, or advocates for the exploitation or abuse of children, including child pornography, is strictly prohibited.

       4. Illegal Activities: Content that promotes or facilitates illegal activities, including drug use, human trafficking, fraud, and any other unlawful actions, is not allowed.

       5. Intellectual Property Infringement: Content that violates the intellectual property rights of others, including unauthorized use of copyrighted materials, trademarks, or patented information, is prohibited.

       6. Pornography and Adult Content: The website does not permit the display or promotion of sexually explicit content or materials that are considered pornographic in nature.

       7. Spam and Misleading Information: Content that promotes deceptive practices, including spamming, phishing, or spreading false information, is not allowed.

       8. Violence and Gore: Content that depicts excessive violence, graphic imagery, or encourages self-harm or harm to others is strictly prohibited.

       9. Promotion of Tobacco and Controlled Substances: Content that promotes the sale or use of illegal drugs, tobacco products, or other controlled substances is not permitted.

       10. Any Other Content That Violates Legal Norms: Any content that contradicts the legal norms and regulations applicable in the jurisdiction will be removed.

13. Data Security

    1. Protection Measures: We take the security of your personal data seriously and employ technical, administrative, and physical measures to protect against unauthorized access, disclosure, or destruction of your information. This includes using encryption technology, firewalls, secure servers, and regular security audits to safeguard your data. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

    2. User Responsibilities: While we strive to protect your personal information, it is essential for users to also take responsibility for their data security. Here are some best practices you should follow:

       • Strong Passwords: Use strong, unique passwords for your account and change them regularly. Avoid using easily guessable information such as birthdays or common words.
       • Secure Account Access: Log out of your account after use, especially when accessing it from public or shared devices.
       • Report Suspicious Activity: If you notice any suspicious activity on your account or believe your account information has been compromised, please contact us immediately.
       • Keep Software Updated: Ensure that your devices and browsers are updated to the latest versions to protect against security vulnerabilities.

    3. Data Breach Protocol: In the unlikely event of a data breach that compromises your personal information, we will notify you promptly and take the necessary steps to mitigate the impact. This may include informing relevant authorities and implementing measures to prevent further breaches.

    4. Third-Party Services: We may engage third-party service providers to assist us in providing our services. These providers will have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with our privacy policy.

    5. Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

    6. Policy Review: We will regularly review and update our data security measures to adapt to new technologies and threats. Any changes will be communicated through our website and effective immediately upon posting.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Address: CHR OFFICE, GEDUNG GRAND SLIPI TOWER LT 9 UNIT O, Jl. Letjen S. Parman No.KAV 22-24, RT.1/RW.4, Palmerah, Kec. Palmerah, KOTA ADM. JAKARTA BARAT, Daerah Khusus Ibukota Jakarta 11480